Apparel Printing FAQs

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Apparel Printing FAQs

Why is the design studio not loading?
How do I know if the image I’ve uploaded is copyrighted?
Are Rush deliveries free as well?
How do I contact your company?

1. Why is the design studio not loading?

Our apparel printing design studio is a powerful flash-driven engine tailored to make the design process as easy and fluid for designers of all types. Because of this, the most common reason for being unable to access the design studio is incompatibility with non-flash-capable devices. If you cannot obtain access to a computer to utilize the design studio, you may contact our printing team to consult and aid you in creating your custom garment.

Our design studio is cross-browser compatible. However, it does require an up-to-date flash player that can be installed in just under a minute.

If you continue to have problems accessing the Design Studio, you may contact us via the Help Desk at the bottom right-hand side of the website for further troubleshooting.

2. How do I know if the image I’ve uploaded is copyrighted?

If you are uncertain if the image that you’ve uploaded is copyrighted, the best practice is to err on the side of caution and avoid uploading it. There are many beautiful images across the internet and it can be challenging to determine if you’re breaking the law by using them. If you would like further information on how to investigate the ownership of an image, visit this handy recourse 4 Easiest Ways to Tell if an Image is Copyrighted.

3. Are Rush deliveries free as well?

Only Standard deliveries are free. Rush Shipping on an order would incur a flat rate fee to offset the cost of having the items at your door by the day on the delivery date forecast on the homepage. If you have any further questions about shipping times or request specific shipping methods, we advise that you contact us via the help desk at the bottom right-hand side of our website.

4. How do I contact your company?

We promise that customer service should NEVER be out of reach. For that very reason, you can contact us at any time and at any location on this website via the Customer Service Help Desk on the bottom right-hand side of the browser window. The Help Desk is formatted to work on all browsers and is mobile-friendly on all devices. It is within the Help Desk that you can either contact us via email or send us a chat message.

If you prefer to contact us via your favorite social networking site, you can find the links at the top of the page to the left of the search bar.

You may also call us toll-free. Under the circumstances that we are unable to reach the phone, we ask that you leave a detailed message, and we will return your call as soon as possible.